Cancellation & Refund

Luxia provides transparent subscription management, allowing you to cancel at any time. Below are the steps and conditions related to cancellation and refunds.

❌ Subscription Cancellation

If you wish to cancel your subscription, you can do so directly from your customer dashboard.

📌 Steps to Cancel:

  1. Go to the "Billing" section in your Luxia account.
  2. Click on "Cancel My Subscription".
  3. Confirm the cancellation.

Your subscription will remain active until the end of the current billing period.

💰 Refund Policy

Luxia applies a refund policy under specific conditions.

📌 Refund Eligibility:

  • A refund request can be made within 7 days of subscribing to a new plan.
  • No refunds are granted for already used billing periods.
  • Payments made through an annual plan may be eligible for a partial refund, calculated based on the remaining months.

📌 How to Request a Refund:

  1. Access customer support via the dashboard.
  2. Submit a request with subscription details.
  3. Wait for approval (typically within 5 business days).

📜 What Happens After Cancellation?

Once the cancellation is effective:

  • Access to the chatbot and advanced features will be disabled.
  • Data and conversation history will be retained for 30 days before permanent deletion.
  • You can reactivate a subscription at any time without losing your account.

✅ Conclusion

Cancelling a Luxia subscription is quick and easy. You can stop it at any time and, under certain conditions, request a refund. The goal is to provide a flexible and commitment-free experience for all users.